SHAP3D

Privacy Policy

Last updated: 17 November 2025

We respect your privacy and handle your information in line with Australian Privacy Principles and best-practice architectural services standards.

1. Overview

  • SHAP3D Pty Ltd ("SHAP3D", "we", "us") provides architectural visualisation and 3D printing services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website, submit floorplans, or engage our services.

2. Information We Collect

  • Contact details such as your name, business name, email address, phone number, and mailing address.
  • Project materials including floorplans, elevations, models, and other files you upload to assess or deliver services.
  • Billing and transaction details necessary to process quotes, invoices, and payments (handled via compliant payment providers).
  • Usage data related to how you browse and interact with shap3d.au, collected via cookies, analytics tools, and server logs.

3. How We Use Information

  • Providing quotes, order status updates, and customer support.
  • Producing digital assets, prototypes, and 3D printed models according to your instructions.
  • Improving our services, website experience, pricing accuracy, and product roadmap through aggregated analytics.
  • Sending service notices, operational updates, or marketing messages (you may opt out of non-essential marketing at any time).

4. Sharing and Disclosure

  • We do not sell your personal information.
  • We share data with trusted vendors that enable hosting, secure file transfer, manufacturing, ERP, analytics, marketing, and payment processing—each bound by confidentiality and data protection obligations.
  • We may disclose information if required by law, regulation, legal process, or enforceable governmental request, or to protect our rights, safety, or property.

5. Data Retention and Security

  • Project files and personal information are retained only as long as needed to deliver services, meet legal obligations, or resolve disputes.
  • We implement administrative, technical, and physical safeguards aligned with industry standards to protect against unauthorised access, alteration, disclosure, or destruction of data.
  • You may request deletion or return of project files once services are complete, subject to applicable record-keeping requirements.

6. Your Rights and Choices

  • Access, correct, or update your personal information by contacting us.
  • Opt out of marketing communications using the unsubscribe instructions provided in each message.
  • Request deletion of personal data, where permitted by law and operational requirements.
  • Manage cookie preferences through your browser settings or applicable consent tools.

7. International Data Transfers

  • SHAP3D operates in Australia and may process data using infrastructure located in other jurisdictions. When information leaves Australia, we ensure appropriate safeguards are in place consistent with applicable privacy laws.

8. Changes to This Policy

  • We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Any updates become effective when posted here. Significant changes will be communicated via email or a prominent notice on shap3d.au.

9. Contact Us

  • For privacy enquiries, data access requests, or concerns, reach our Privacy Officer at:
  • Email: info@shap3d.au